Services – The Blue Gryphon

ABOUT OUR SERVICES

What services do we offer?

At the Blue Gryphon, we do not only carry a variety of goods, but there are also a few services that we can offer for our customers.

You can read more about it below if you scroll down a little more, should you need further details about one of the services in particular.

Discs Repair

You can come see us at the store with game discs that are scratched and giving you trouble, and we can try to give them a second life. We can handle different types of discs, even blu-ray and music discs. We also replace depleted batteries.

Game Systems Troubleshooting

While we do not take in customers’ game systems for repairs, we can try to help with an issue you might be having; sometimes, the solution is simpler than expected. Don’t hesitate to ask us for advice!

We guarantee it is working

Since most of our games are used, we take it upon ourselves to guarantee that the game systems and the games we sell you will be functional when you buy them.

DISC REPAIR

Because sometimes, accidents happen...

We acquired, a few years back a very good machine to repair game discs, which gives excellent results, even on blue-ray types of discs. It served us well, until it died of old age. Then we upgraded to a newer model of the same equipment.

As long as the scratches are on the underside on the disc, and not on the top where the image is printed, we might be able to salvage the disc and make it work again.

Of course, if the disc is cracked, or has very deep scratches, or if it is scratched on the top side, it is safe to assume that it is most likely dead.

GAME SYSTEMS TROUBLESHOOTING

When time (or some other mysterious force) cause damage...

Game systems have been around for a few decades now, so of course, time and use eventually can damage them to the point they stop working properly, or completely.

Then there is also the reality that the most recent systems are nowhere near as tough as the old ones used to be, some seeming to break is you merely stare at it the wrong way…

Now, while we do not offer to take in your damaged game system to do repairs on it in the shop, sometimes, and especially with more recent systems, issues are not that deep and can be easily solved, even by yourself.

That is why we are glad to have a tech on site who is knowledgeable, and sometimes have a relatively simple answer to a system that decided to stop working.

We will gladly test your system if you bring it in store to us, to see if it might be a cable that is at fault or something easy to fix.

As for when it is an issue with the internal battery that needs replacing, for the small handheld consoles or game cartridges, you can bring them to us and we will replace them for you.

WE GUARANTEE IT IS WORKING

Because no one likes to buy non-functional items

Given that we specialize in retro videogames, some of them a few decades old, obviously the vast majority of the products we sell in our videogames department are used, and a lot are also discontinued and can no longer be purchased in regular stores.

So it is only natural, according to us, that we should make sure whatever we sell you will be in working condition when you take it home with you.

This is why we have our technician check and repair every game console before we put them on the shelves.

All our game consoles come with a 30 days warranty, and all games and game accessories come with a 3 days warranty.*

For the warranty to be applicable, receipt is required and void sticker must not have been tampered with.
*Does not cover accidents (ex. accidentally dropping it, or spilling liquids on it)

YOUR GAME CARTRIDGE DOES NOT WORK?

There might still be hope to get it to work again...

Game cartridges, such as games for Nintendo, Super Nintendo, Genesis, N64, or even small ones like Gameboy, Gameboy Advanced or Gameboy Color, are generally very tough.

However, it is still possible that a game might stop working. Most of the time, if it a rather easy fix, rest assured.

The first thing you want to try is to clean the heads of the board in the cart. That is because it could simply be dirty and preventing the connection with the console.

To do that you will need two things: isopropyl alcohol (rubbing alcool) + cotton swabs (Q-tips)

Try to use alcohol that has the highest % you can find. Dip your cotton swab in it, remove the excess (it shouldn’t be dripping) and then rub the heads of the board (the “metallic teeth”) at the bottom of the cart, upside and downside.

If the cotton swab gets dirty, repeat with another one, until the heads are clean. Then try your game again. A LOT of game carts will start working again after being cleaned that way.

If many (or all) games (of the same type) refuse to work in your game system, it is possible that it is your console that is dirty inside. To clean it, do what we just explained and clean a game cartridge, then put it in the console. Take it out, clean it again. Put it back in, out, clean again. Rinse and repeat a few times, and it might work.

Now sometimes, small games will stop saving your progress, or you will find that the progress you had saved the last time you used it is gone. That is usually the internal battery that is depleted. Luckily, it can be replaced.